Privacy & Policy

1. What Personal Information We Collect

• • Full name, date of birth, gender
• • Contact details (address, phone, email)
• • NDIS participant number and plan details
• • Medical and health-related information
• • Disability and support requirements
• • Emergency contact details
• • Cultural background, language preferences
• • Information related to legal guardians or advocates (if applicable)
• • Staff employment and qualification details

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2. How We Collect Personal Information

• • Direct communication with participants, families, and carers
• • Intake forms, service agreements, and care plans
• • Referrals from support coordinators, medical professionals, or agencies
• • Our website, emails, or phone interactions
• • Staff onboarding and HR processes

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3. Why We Collect Personal Information

• • Deliver safe and high-quality NDIS supports and services
• • Create personalised support plans
• • Monitor and review service delivery
• • Fulfil our legal and compliance obligations
• • Communicate with you or your authorised representatives
• • Improve our services and staff training

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4. Disclosure of Information

We do not share your personal information without consent, unless:

• • It is required or authorised by law
• • There is a serious threat to life, health, or safety
• • It is necessary for legal or regulatory compliance
• • We are working with other health or disability service providers with your permission

We may disclose personal information to:

• • Medical professionals
• • Support coordinators or plan managers
• • The NDIS Quality and Safeguards Commission
• • Emergency services when needed
• • Our authorised employees, contractors, or advisors

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5. Storage and Security

We take all reasonable steps to protect your information, including:

• • Secure electronic and physical storage systems
• • Password-protected systems and encrypted data
• • Confidentiality agreements with staff
• • Regular staff training on privacy and data security

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6. Access and Correction

You have the right to:

• • Request access to the personal information we hold about you
• • Request correction if your information is inaccurate, out-of-date, or incomplete

To make a request, please contact us (details below). We will respond within a reasonable time.

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7. Complaints and Concerns

If you have concerns about your privacy or how we handle your information, you can:

1. Contact us directly and we will try to resolve it quickly.
2. If not satisfied, you can lodge a complaint with:

• • Office of the Australian Information Commissioner (OAIC)
• Website: www.oaic.gov.au
• Phone: 1300 363 992

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8. Contact Us

Horizon Harmony
Phone: +61 451 037 914
Phone: +61 449 847 889
Email: admin@horizonharmony.com.au
Website: www.horizonharmony.com.au

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We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operations. The latest version will always be available on our website or upon request.